Start with the essentials
Tell us your district and neighborhood, what you need done, and when you are available. Photos, product links or measurements can help. Share your full address when a visit is being arranged; you do not need to send identity documents or payment details to make an enquiry.
Know what the quote includes
Ask whether the proposed amount covers labour, materials, travel and any assessment charge. If the job cannot be priced from the information available, we’ll help clarify the next step. A new problem or extra task should be discussed and priced before additional work goes ahead.
Agree a time and access
Appointments depend on the provider’s availability and the job. Tell us about deliveries, key collection, lift access and building rules. If your plans change, message us as soon as possible so we can coordinate with the provider.
Work and payment
The service provider carries out the work. You agree the scope, price and payment arrangements with them. Our role is to help communicate the request and coordinate the visit in English. If there is a question about the job afterwards, contact us so we can help pass it on and clarify it.